Mental Models
What is the first thing that comes to your mind when you see this picture?
Is it that this man has:
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Lost his job?
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Is tired?
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Lost a loved one?
Why not:
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Just got a promotion and can’t believe it.
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Just won a lottery and is overwhelmed by joy.
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Visualizing a coming professional wrestling bout (He’s actually Laser Lozenges Larry).
The image to the right  is a very simple diagramme of Francesco’s experience as he attempts a conversation with Wendy.  His experience of reality is filtered through his mental models around what Wendy’s actions mean to him.  
Francesco makes assumptions about what he is seeing and he infers that Wendy is not interested in what he is saying.  His thinking climbs the “Ladder of Inference” until it forms a belief that Francesco now bases his actions upon.